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Real Results for
Real Utah Businesses

Numbers don’t lie. Here’s what happens when conversion rate optimization is done right — real clients, real data, real revenue growth.

2–5×
Average conversion lift
$0
Additional ad spend required
30–90
Days to measurable results
100%
Data-driven recommendations

Client Case Studies

E-Commerce

Utah Outdoor Gear Retailer Doubles Checkout Conversions

The Challenge

A Salt Lake City–based outdoor equipment e-commerce store was driving solid organic traffic but converting at just 1.2% — well below the industry average of 2.5–3%. Cart abandonment was running at 78%, and mobile performance was especially poor despite 65% of their traffic coming from phones.

What We Did

CRO audit revealed three critical issues: a 7-field checkout form, no guest checkout option, and product pages missing trust signals. We streamlined checkout to 3 fields with guest checkout, added social proof (reviews, purchase counts, trust badges) to product pages, and rebuilt the mobile experience with thumb-friendly CTAs.

+112%
Checkout conversion rate
From 1.2% to 2.55% in 60 days
-41%
Cart abandonment rate
From 78% down to 46%
+$18K
Additional monthly revenue
No increase in ad spend
Law Firm

Personal Injury Firm Triples Lead Volume From Existing Traffic

The Challenge

A Provo personal injury law firm was ranking on page one for multiple high-intent keywords but converting less than 1% of visitors into consultation requests. Their homepage led with firm history rather than client outcomes, and their contact form asked for 9 fields before a prospect could reach out.

What We Did

We restructured the homepage to lead with social proof and client wins, reduced the contact form to 3 fields (name, phone, brief description), added live chat, and created a dedicated landing page for their highest-traffic keyword. A/B testing confirmed a 78% lift from first-person CTA copy alone.

+198%
Monthly consultation requests
From 12 to 36 leads/month
+78%
CTA click-through rate
First-person vs. second-person copy test
-67%
Cost per lead
Same ad budget, 3× the leads
SaaS — Lehi, UT

B2B SaaS Company Increases Free Trial Signups by 83%

The Challenge

A Silicon Slopes SaaS startup had strong product-market fit and growing paid traffic but a homepage that buried the free trial CTA below two sections of feature copy. Bounce rate on the homepage was 71%, and only 2.3% of visitors were starting a trial.

What We Did

We redesigned the above-the-fold section to lead with a single outcome-focused headline and one primary CTA (“Start Free — No Credit Card”). Added a social proof strip (customer logos + review count) directly beneath the hero. Restructured pricing page with a clearer comparison table and risk-reduction language throughout.

+83%
Free trial signup rate
From 2.3% to 4.2% conversion
-38%
Homepage bounce rate
From 71% down to 44%
+$42K
ARR increase (first 90 days)
From same traffic, better conversion
Healthcare

Dental Practice Fills 30+ Additional Appointments Per Month

The Challenge

A multi-location dental group in the Salt Lake Valley was getting 4,000+ monthly website visitors but only 38 online appointment bookings per month — a conversion rate of under 1%. Their booking flow required patients to call during business hours, and their website had no trust signals beyond a generic stock photo homepage.

What We Did

We implemented an online booking widget above the fold, added 47 patient reviews with photos to the homepage, created service-specific landing pages for their highest-margin treatments, and added a click-to-call button pinned to mobile screens. We also restructured their Google Business Profile link directly to the booking page.

+82%
Online appointment bookings
From 38 to 69 per month
+31
New patients per month
No additional marketing spend
+$28K
Monthly revenue increase
Estimated at avg. patient value

Every Result Starts With a CRO Audit

We don’t guess. Before recommending a single change, we analyze your analytics, map your conversion funnel, and identify exactly where visitors are leaving — and why. Your audit is the roadmap that makes results like these possible.

Start With a Free Audit

Your Business Could Be
Our Next Case Study

Most Utah websites are converting at 1–2%. Industry leaders hit 4–6%. The gap between those numbers is real revenue — and we know exactly how to close it.

Get Your Free CRO Audit
Case Study 01
eCommerce · CRO Retainer

How a Utah eCommerce Brand Grew Revenue 94% Without Increasing Ad Spend

The Challenge

A Utah-based outdoor gear eCommerce store was spending $40,000/month on paid traffic but converting at just 1.1% — well below the industry average of 2.5–3%. Their cost per acquisition was $187 and climbing. They came to CRO PRO after two previous agencies failed to move the needle.

Our Approach

We started with a full CRO audit — heatmaps, session recordings, user surveys, and funnel analytics. Three critical bottlenecks emerged:

  • Product pages lacked social proof at the point of decision (no reviews visible above the fold)
  • The checkout had 6 steps — industry best practice is 3 or fewer
  • Mobile cart abandonment was 81% due to a broken promo code input field on iOS

We redesigned the product page template to surface the top 3 reviews directly below the product title. We rebuilt checkout as a single-page flow. We patched the iOS input bug within 48 hours of discovery.

Each change was A/B tested before full deployment to validate statistical significance. Over 5 months, we ran 11 tests with a 73% win rate.

Results After 5 Months

94%
Revenue increase (same ad budget)
1.1% → 3.4%
Conversion rate improvement
-58%
Reduction in cost per acquisition
11
A/B tests run · 73% win rate

“We were skeptical after two other agencies promised results and delivered nothing. CRO PRO showed us exactly what was broken, fixed it fast, and let the data speak for itself. We went from losing money on paid ads to a 4.1x ROAS within 4 months.”

— Jason R., Founder & CEO, Outdoor Gear eCommerce

Case Study 02
B2B SaaS · CRO + SEO Bundle

B2B SaaS Platform Cuts Trial-to-Paid Churn by 41% and Triples Organic Demo Requests

The Challenge

A project management SaaS targeting mid-market teams had two distinct problems: a 14-day free trial that converted to paid at only 8% (industry average is 15–25%), and a website that ranked for almost no commercial keywords despite 3 years of blog publishing. They were investing heavily in content with no organic return.

Our Approach

We ran parallel workstreams — CRO focused on the trial funnel, SEO focused on the content library.

CRO workstream:

  • Onboarding audit revealed trial users weren’t reaching the “aha moment” (first project created) within 48 hours — the critical activation threshold
  • Redesigned in-app onboarding with a 3-step setup wizard and contextual tooltips
  • Added a “trial day 5” email sequence for users who hadn’t activated a key feature
  • Introduced a usage-based upgrade prompt triggered at 80% of trial limits

SEO workstream:

  • Full content audit: 67 existing posts, only 4 targeting keywords with commercial intent
  • Rebuilt keyword strategy around bottom-of-funnel terms (“project management software for [industry]”)
  • Rewrote 18 underperforming posts; created 12 new solution-aware landing pages
  • Added comparison pages (“vs. Asana”, “vs. Monday.com”) targeting high-intent switcher traffic

Results After 6 Months

8% → 19%
Trial-to-paid conversion rate
3.1×
Organic demo request growth
312%
Organic traffic increase
-41%
Reduction in trial churn

“We’d been told our content was ‘good for brand awareness’ by three other agencies. CRO PRO took one look at our keyword strategy and told us we were targeting the wrong terms entirely. Six months later our organic pipeline is the fastest growing channel in our business.”

— Alicia M., VP of Marketing, B2B SaaS Platform

Case Study 03
Legal · Local SEO + CRO Audit

Utah Law Firm Goes from Page 4 to #1 in Local Rankings and Doubles Lead Volume in 90 Days

The Challenge

A personal injury law firm in Salt Lake City was invisible in local search. Despite having an established practice with 15 years of experience and 200+ five-star reviews, they ranked on page 4 for their primary keyword “personal injury attorney Salt Lake City” — a term searched over 1,200 times per month locally. Their contact form was also converting at under 3%, with most visitors bouncing from the homepage within 20 seconds.

Our Approach

We began with a simultaneous local SEO and CRO audit to identify both ranking barriers and conversion leaks.

Local SEO fixes:

  • Google Business Profile was incomplete — no service areas, no photos, no posts, 60% of categories missing
  • NAP (Name, Address, Phone) was inconsistent across 34 local directory citations
  • No location-specific landing pages for Salt Lake City, Provo, or surrounding counties
  • Added LocalBusiness + LegalService JSON-LD schema with AggregateRating
  • Built a systematic review generation process with post-case email follow-ups

CRO fixes:

  • Homepage hero rewritten — led with outcome (“Get the Compensation You Deserve”) instead of firm name
  • Added trust signals above the fold: case results ($2.4M, $1.1M, $780K settlements), bar associations, media logos
  • Simplified contact form from 9 fields to 3 (name, phone, brief description)
  • Added a sticky “Free Consultation” CTA bar visible on scroll

Results After 90 Days

#1
Google Maps & local pack ranking
2.1×
Lead volume (contact form submissions)
3% → 8.7%
Homepage conversion rate
+47
New Google reviews in 90 days

“I’d been told by three people that SEO for law firms takes 12–18 months to see results. CRO PRO had us ranking #1 in the local pack in under 3 months. The combination of fixing our Google Business Profile, getting consistent citations, and cleaning up our homepage was the difference.”

— David K., Managing Partner, Personal Injury Law Firm

Want Results Like These for Your Business?

Every case study started with a free strategy call. We’ll look at your site, your current numbers, and your goals — then show you the specific gaps holding your conversions back.

Get a Free CRO Audit
View Pricing
448+
Campaigns completed
5.0★
Average client rating
3.2×
Avg. traffic growth